Last Updated: August 2026

Welcome to the Hesed Mercy website. By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website.

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1. About Hesed Mercy

Hesed Mercy is a South African Non-Profit Company (NPC) dedicated to supporting vulnerable individuals and families through food relief, clothing distribution, community outreach, and other charitable initiatives.

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2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their use of the website.

You may not:

• Use this website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to the website or its systems.
• Introduce viruses, malware, or harmful software.
• Copy or reproduce website content without written permission.

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3. Donations

Financial and in-kind donations made through or to Hesed Mercy are voluntary.

By making a donation, you acknowledge that:

• The information you provide is accurate.
• Donations are made willingly and without expectation of personal benefit.
• Financial donations are generally non-refundable unless otherwise determined by Hesed Mercy.

Please refer to our Donation Policy for more information.

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4. Volunteer Participation

Individuals who volunteer with Hesed Mercy agree to act respectfully, responsibly, and in accordance with the organisation’s values and any applicable volunteer guidelines.

Hesed Mercy reserves the right to refuse or terminate volunteer participation where necessary.

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5. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, photographs, logos, designs, and other materials, is the property of Hesed Mercy or is used with permission.

You may not reproduce, distribute, or use any content without prior written consent.

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6. Third-Party Links

This website may include links to third-party websites for your convenience.

Hesed Mercy is not responsible for the content, privacy practices, or availability of external websites and does not endorse their content unless expressly stated.

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7. Disclaimer

While we make every effort to ensure that the information on this website is accurate and up to date, Hesed Mercy makes no warranties regarding the completeness, accuracy, or reliability of the information provided.

The content on this website is intended for general information purposes only.

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8. Limitation of Liability

Hesed Mercy shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of, or inability to use, this website.

Users access and use this website at their own risk.

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9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

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10. Changes to These Terms

Hesed Mercy reserves the right to update or amend these Terms and Conditions at any time without prior notice.

Changes will become effective immediately upon publication on this website.

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11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

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12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us.

Hesed Mercy

Email: sydney@hesedmercy.co.za

Phone: +27 82 577 7195