Your Privacy Matters

Hesed Mercy is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored responsibly. We respect your right to privacy and comply with the applicable requirements of the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name and surname
• Email address
• Telephone number
• Physical address (where applicable)
• Donation information
• Volunteer enquiries
• Messages submitted through our contact forms

How We Use Your Information

We use your personal information to:

• Respond to enquiries and requests
• Process donations
• Communicate with donors, volunteers, and supporters
• Provide information about our programmes and events
• Improve our services and website
• Meet legal and regulatory obligations

We will only use your information for the purposes for which it was collected.

Protecting Your Information

Hesed Mercy takes reasonable technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Sharing Your Information

Hesed Mercy does not sell, rent, or share your personal information with third parties for marketing purposes.

Your information will only be shared:

• Where required by law;
• Where necessary to process donations or payments through trusted service providers; or
• With your consent.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors interact with our website. You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to external websites. Hesed Mercy is not responsible for the privacy practices or content of third-party websites and encourages you to review their privacy policies.

Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request the deletion of your personal information where permitted by law.
• Withdraw your consent to receive communications from us.

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

Hesed Mercy may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Hesed Mercy

Email: sydney@hesedmercy.co.za

Phone: +27 82 577 7195